VIVE Health & Fitness ("VIVE," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or interact with us, how we use it, and the choices you have. By using vivehealthandfitness.com, you agree to the practices described here.
Information We Collect
We collect information in the following ways:
- Information you provide: when you request a guest pass, book a tour, sign up for a membership, contact us, or fill out a form, we may collect your name, email address, phone number, and any details you share.
- Membership and booking information: our class schedule, bookings, and membership management are powered by Mindbody. Information you submit through those tools is handled by Mindbody under its own privacy policy.
- Automatically collected information: like most websites, we automatically collect technical data such as your IP address, browser type, device information, pages visited, and how you arrived at our site, using cookies and similar technologies.
How We Use Your Information
- To respond to your inquiries, schedule tours, and process guest passes and membership requests.
- To operate, maintain, and improve our website and services.
- To send you information about VIVE, including promotions and events, where you have opted to receive it.
- To measure and improve our marketing, including online advertising.
- To comply with legal obligations and protect the safety and security of our members and club.
Cookies and Analytics
We use cookies and similar technologies to understand how visitors use our site and to support our advertising. This includes third-party services such as Google Analytics and the Google Ads and Meta (Facebook and Instagram) advertising platforms, which may set cookies or similar identifiers to measure performance and show you relevant ads.
You can control cookies through your browser settings. You can also opt out of personalized advertising through the tools below.
Advertising Choices
VIVE advertises online, including through Google and Meta. These providers may use your information to show you our ads on their platforms and across the web. To manage your advertising preferences:
- Google Ads settings: adssettings.google.com
- Google Analytics opt-out: tools.google.com/dlpage/gaoptout
- Meta ad preferences: facebook.com/adpreferences
- Industry opt-out: optout.aboutads.info
How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate, such as our booking platform (Mindbody), our website chat and member communications platform (Health Desk AI), email and marketing tools, and advertising and analytics providers, and only as needed to deliver those services. We may also disclose information if required by law or to protect our rights, members, or staff.
Data Security
We take reasonable measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to safeguard the information you share with us.
Your Rights
You may request to access, correct, or delete the personal information we hold about you, and you may unsubscribe from our marketing emails at any time using the link in any message or by contacting us. To make a request, reach us using the details below.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect their information online. Youth memberships are arranged in person with a parent or guardian.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Please review it periodically.
Contact Us
Questions about this policy or your information? Contact us:
VIVE Health & Fitness
500 Third Ave, Kingston, PA 18704
Phone: 570.371.3572
Email: viveinfo@vivehealthandfitness.com